RETURN & REFUND POLICY

Thank you for shopping at Buylosophy! We want you to love your purchase. If you are not completely satisfied with your order, we are here to help.
By making a purchase on our website, you agree to the terms of this Return and Refund Policy.
1. RETURN TIMEFRAME & ELIGIBILITY
We offer a hassle-free return policy. You have [5 DAYS] days from the date of delivery to request a return for your item.
To be eligible for a return, your item must meet the following criteria:
  • The item must be unused, unwashed, and in the same condition that you received it.
  • The item must be in its original, undamaged packaging.
  • All original tags, labels, user manuals, and accessories must be completely intact.
  • You must provide the original receipt, invoice, or proof of purchase.
2. NON-RETURNABLE ITEMS
Certain types of items cannot be returned due to hygiene, safety, or customization reasons. These include:
  • Personal care, cosmetics, and grooming items.
  • Innerwear, lingerie, and swimwear.
  • Perishable goods (like food items or supplements).
  • Custom-made, personalized, or altered products.
  • Items purchased during final clearance or "All Sales Final" events.
3. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
We take great care in packaging your orders, but mistakes can happen. If you receive a product that is damaged during transit, defective, or incorrect:
  • Please inspect your order immediately upon delivery.
  • Contact our customer support at help.buylosophy@gmail.com within [e.g., 48 hours] of delivery.
  • Important: Please provide your order number along with clear unboxing videos and photos of the defective item.
  • Once verified, we will arrange a free replacement or issue a full refund at no extra cost to you.
4. EXCHANGE OPTIONS
Want a different size, color, or variant? We offer easy exchanges:
  • Follow the standard return process to send back your original item.
  • Once your return is received and inspected, we will dispatch the requested exchange item to you.
  • Alternatively, we can issue you store credit so you can instantly purchase the correct item directly from our website.
5. RETURN SHIPPING COSTS
  • For Defective/Wrong Items: If you are returning an item because it arrived damaged, defective, or incorrect, Buylosophy will cover all return shipping costs.
  • For Change of Mind/Size Issues: For standard returns or exchanges (e.g., fit issues or change of mind), the return shipping costs will be [Choose one: covered by Buylosophy through our free reverse pickup service / deducted from your final refund amount / borne by the customer].
6. REFUND PROCESS & TIMING
Once we receive your returned item at our warehouse, our quality control team will inspect it. We will notify you via email regarding the approval or rejection of your refund.
  • Approved Refunds: If approved, your refund will be processed automatically back to your original method of payment (Credit/Debit Card, Net Banking, UPI, or Wallet).
  • Refund Timing: Please allow 14 business days for the credit to reflect in your account, depending on your bank or card issuer's processing timelines.
  • Cash on Delivery (CoD) Orders: For orders paid via Cash on Delivery, refunds will be issued via [Choose one: Store Credit / Bank Transfer to an account details securely provided by you].
7. HOW TO INITIATE A RETURN
To start a return or exchange, simply follow these steps:
  1. Send an email to help.buylosophy@gmail.com with your Order Number and the reason for the return.
  2. Our team will review your request and provide you with return instructions and a return shipping label if a reverse pickup is available for your pincode.
  3. Securely pack the item to prevent any damage during transit and hand it over to our logistics partner.
CONTACT US
If you have any questions or need assistance with your return, please reach out to our dedicated support team:
  • Store Name: Buylosophy
  • Email Support: help.buylosophy@gmail.com